Can't find what you're looking for? Our customer service team is always happy to help at help@liebeswagen.com.

Orders & Shipping

How long does it take to process my order?
All orders are processed within 1-2 business days (Monday-Friday, excluding German public holidays) after payment confirmation.

Where do you ship from?
All orders are shipped from our fulfillment center in Berlin, Germany:
Liebes Wagen, Bausdorfstraße 6A, 12623 Berlin, Germany.

What are my shipping options and costs?
We offer the following shipping options:

• Germany:

  • Standard Shipping: 6-8 business days | FREE

• European Union (EU):

  • Standard International: 2-8 business days | €13.99

• International (Rest of World):

  • Standard International: 4-14 business days | €19.99

How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Please allow up to 24 hours for the tracking information to become active in the carrier's system.

My order hasn't arrived yet. What should I do?
First, please check your tracking number. If the delivery estimate has passed or the tracking seems stuck, please contact us at help@liebeswagen.com with your order number, and we will investigate it for you.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy from the date you receive your item. The item must be unused, in its original packaging, and include all tags. A receipt or proof of purchase is required.

How do I start a return?
It's easy! Please email us at help@liebeswagen.com within the 30-day window with your order number and the items you wish to return. Our team will guide you through the simple process and provide you with a free return shipping label.

Is there a restocking fee?
No! We do not charge any restocking fees for returns.

How long does it take to receive my refund?
Once we receive and inspect your returned item, we will process your refund within 14 days. The refund will be issued to your original payment method. Please note it may take additional time for your bank or credit card company to post the refund to your account.

Do you offer exchanges?
We currently do not offer direct exchanges. The fastest way to get a different item is to return the original product for a refund and place a new order on our website.

Products & Care

What is your product niche?
We specialize in carefully curated baby accessories. Our focus is on providing high-quality, practical, and beautiful products that support parents and caregivers in their journey.

How do I care for the products?
Care instructions vary by product. Please always refer to the specific care label on the item. For general baby product care, check out our [Parent Advice Page] for helpful articles on maintaining your baby's items.

Payment & Security

What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express) and other popular local payment methods.

Is my payment information secure?
Absolutely. We use industry-standard SSL (Secure Sockets Layer) encryption to ensure that all your payment information is processed securely. We do not store your full credit card details on our servers.

Contact & Support

What is the best way to contact customer service?
The fastest way to reach us is via email at help@liebeswagen.com. We strive to respond to all inquiries within 24 hours on business days.

Do you have a phone number?
Yes, you can call us at +49 173 3957355. For complex issues like returns or order investigations, email is preferred as it allows us to handle your request more efficiently.

Do you have a chatbot?
Yes! For instant answers to common questions, you can use the chatbot on our website. If it can't solve your problem, it will escalate your query to our human support team.